Refund policy

Last updated: August 3, 2026

Known Elsewhere prints are made to order after you purchase. Please read this policy before checkout.

What we do not refund

Because each print is produced after you order, we do not accept returns, exchanges, or refunds for:

change of mind;
selecting the wrong size;
an item no longer being wanted after production has begun; or
minor color differences caused by screen settings, paper, ink, or normal print variation.

Review the product description, measurements, and order details carefully before completing checkout.

Damaged, misprinted, incorrect, or defective orders

If your order arrives damaged, misprinted, defective, or different from what you ordered, contact us within 14 days of delivery at hello@knownelsewhere.com.

Include:

your order number;
a short description of the issue;
clear photographs of the full print, the affected area, and the packaging; and
a photograph of the shipping label when relevant.

After review, we will offer a remedy at no additional cost—usually a replacement or a refund to the original payment method. We may ask for more information before approving a claim.

Lost or undelivered orders

If tracking shows no delivery after the estimated window, email hello@knownelsewhere.com. We will investigate with the carrier and fulfillment partner.

An order is not considered lost when:

tracking shows delivery to the address entered at checkout;
an incorrect or incomplete address was supplied by the customer; or
the parcel is waiting at a carrier pickup point.

Where an order is confirmed lost in transit, we will arrange a replacement or refund.

Incorrect or incomplete addresses

You are responsible for a complete and accurate shipping address. If production has not started, contact us immediately and we will try to update it. We cannot guarantee changes after an order is submitted.

If a parcel is returned because of an incorrect address or failed delivery, additional production or reshipping costs may apply.

Cancellations

Email hello@knownelsewhere.com as soon as possible. We can cancel and refund only if production has not begun. Once production has started, the order cannot normally be cancelled.

Returns

Do not mail a print back without contacting us first. Unauthorized returns may not be accepted or refunded. Do not return an order to the printing or fulfillment facility printed on the parcel.

If we authorize a return, we will send instructions and the correct return address.